People seeking asylum in Finland must apply for asylum in person at a police station or Border Guard location. It is not possible to apply for asylum outside of Finland, not even at a Finnish mission (embassy or consulate). In line with a recent EU decision, Finland is now granting temporary protection to people fleeing the war in Ukraine.
The Helsinki Police Department’s service point for people seeking temporary protection is located at the city’s Main Police Station, at street address Pasilanraitio 13. Applications are registered on weekdays from 13-21 and weekends from 9-18. Call +358 295 47 5019 between 13-21 to book an appointment or ask questions.
The Finnish Immigration Service (Migri) is the only authority in Finland that can make asylum and temporary protection decisions. Migri is therefore the only source of definitive answers on the process.
Visit the Migri website to learn more about temporary protection and asylum applications, asylum seeker rights and obligations, and reception centre arrangements.
People seeking asylum or temporary protection can also call the City of Helsinki’s Social Services Helpline at tel. +358 9 310 37577 for assistance on weekdays from 8-12 and 13-16.
The Ukrainian Association in Finland has opened a Help Center for Ukrainians in the district of Valilla at street address Teollisuuskatu 9F on the fourth floor. The centre is a safe space for people from Ukraine to meet and relax, as well as receive counselling, psychological support, clothing, employment advice, and other assistance. Visitors are welcome 10-16 Tuesday to Friday, and Saturday 10-14.
Are you in need of medical assistance?
For urgent health matters, call the 24/7 toll-free Medical Helpline at tel. 116 117. The people answering the phone will immediately direct you to the care you need.
If you have already applied for asylum or temporary protection, you are entitled to social and health services from Migri, even if you aren’t living in a reception centre.
If you haven’t applied for temporary protection or asylum, the City of Helsinki can provide you with the necessary assistance. The city has established a healthcare point for people arriving in Helsinki from Ukraine. It is located in the downtown district of Jätkäsaari, at street address Tyynenmerenkatu 6L3. The health station is open 8.15-16 on Monday, Wednesday and Friday, 8.15-18 Tuesday and Thursdays.