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Accessibility statement

This accessibility statement applies to the website administered by the City of Helsinki. The web address of the site is

The website was published after 23 September 2018, and is therefore required by law to meet the accessibility requirements found in the EU Accessibility Directive and the Finnish Act on the Provision of Digital Services. These laws state that websites are required to comply with the A and AA standards of the Web Content Accessibility Guidelines (WCAG) 2.1 criteria.

Helsinki’s accessibility goals

The City of Helsinki is committed to making its website accessible. The aim is for all of the city’s website content to comply with at least the A and AA standard.

The city also promotes the accessibility of digital services with harmonisation of its publication work and accessibility-related training for its staff. Helsinki provides counselling and support for both people with disabilities and people using assistive technologies.

Compliance status

This website is partially compliant with the WCAG 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:Non-compliance with the accessibility regulations

  • The website links to a few third party videos published before 23 September 2020 that do not have captions. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content). These non-compliant videos will be replaced with new videos as soon as equivalent material that meets the standard is made available.
  • The PDF file included in the First Steps Checklist in the Moving to Helsinki section is not coded, so it cannot be read with assistive technologies. This fails the WCAG 2.1 success criterion 1.3.1 (Info and relationships). The technical website developer is working to fix this problem.

Disproportionate burden

  • The green chat icon in the bottom right corner of the webpage disappears behind the footer at the end of the page, limiting its use. This fails WCAG 2.1 success criterion 2.4.7 (focus visible). The city no longer works with the firm that developed the city’s chat feature, so rectifying this accessibility issue would create a disproportionate burden at this time.

Content not within the scope of the accessibility regulations

  • Not applicable

Accessibility assessment

The Finnish branch of SiteImprove, a multinational website governance and optimisation company, conducted a third party audit of the website’s accessibility on 6 September 2021.

The list of non-compliant content was sent to the technical website developer, who rectified all of the accessibility issues, with the exception of those mentioned in the list above. accessibility levels are monitored continuously during regular website maintenance. The website’s administrators address the detected shortcomings and strive to make the required changes as soon as possible.

Feedback and availability of information in accessible format 

If you encounter non-compliant content on the website that is not described on this page, please report it. Send your feedback by filling out the online form at or send e-mail to You can also use the feedback channel to request access to non-accessible content or the full accessibility assessment report.

Enforcement procedure

If a user feels their notification or enquiry has not been responded to or the reply is inadequate, they have the right to submit a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland website includes detailed instructions on this process.

Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit 
Tel. +358 295 016 000 
Mon-Fri 8.00–16.15 

Preparation of this accessibility statement

This statement was prepared on 29 November 2021.